Sunflower Dermatology & Medical Day Spa at 1805 Northwest Platte Drive # 120 in Riverside, Missouri

Customer Reviews about Sunflower Dermatology & Medical Day Spa

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  I love the staff and the physician but their billing department is awful. So here's the story and oh this makes me so aggravated...somehow they billed my old insurance instead of my current insurance that I provided them with at the appointment. & I had gotten married a month prior and I figured the insurance switch would be all hunky dory by then. Well apparently it wasn't because my old insurance paid and then disputed and got it back. Then Sunflowers billing department billed my current and correct insurance and they denied it because I guess it showed the claim was paid from my old insurance. Now Sunflower debited my account $304 and I have to sit on that until my old insurance gets my current insurance a cancellation letter. Not to mention all of the time I have spent on the phone trying to get THEIR mistake fixed. Oh and also they told me on the phone that they had tried to call me about it and sent me statements. I looked at my phone records and there were no calls from them. So apparently someone lied and I only received one statement and then 2 weeks after getting it they automatically debited my account per there "financial agreement" as they told me on the phone. Totally ridiculous! Update 4/25/17: I am still dealing with this. Some of my claims have been reprocessed but after speaking with my insurance company they told me they did not even receive all of the claims initially. I called Sunflowers billing dept and Karen told me she had processed them but she will process again. They have been dishonest with me about contacting me so I do not have faith that they had filed the claims in the first place. And if I may add, Karen at the billing department is completely rude and unprofessional. You do not tell a customer that it is there fault for not following up with their insurance company after receiving denial notices from them. Now it might have been different and I would have taken full responsibility if Sunflower's billing dept had in fact called me and had sent me more than one bill but they did not despite what their records showed. I have decided while Dr. Rudloff and the office staff are great, I can not be a part of a dishonest organization. I will find a different physician to treat my daughter's eczema.
  September 13, 2017

  by Heather H

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About Sunflower Dermatology & Medical Day Spa in Riverside